Medical Management Job Searching in a Mobile World

Written by Steve Thornley, CSC, CEO of CareNational
Contact him at 1.800.974.4828 ext 101, or steve@carenational.com

As a Healthcare Recruiter, my experience dates to a time when resumes from job seekers were received primarily by fax or hand delivered to my office. Similarly, when conveying candidate information to a potential employer, this too was done by fax or couriered to the hiring manager’s office. How the times have changed!

Now that we are firmly in the digital age, more and more job seekers in the healthcare industry are searching, reviewing, and applying for jobs via mobile applications than ever before. According to Beyond.com, 77% of all job seekers use mobile job search apps. According to 24% of those job seekers they are going mobile “due to their ability to job search anytime, anywhere.” Another nearly 18% of the same respondents indicated they use mobile job searching as a “discreet way to search for a job.” When the referenced article was published, mobile job seeking had increased by 100% in just two years.

Although Healthcare respondents only made up 6% of the job seekers polled, the number of health plan, hospital, and other medical job seekers using mobile apps continues to climb. Mobile job searches do not begin and end with an app for finding jobs. Basic communication has gone mobile as well. In CareNational’s day-to-day operations, attracting the best possible Medical Management talent using mobile applications, including texting managed care candidates, is quickly becoming the norm.

Terry Kennedy, one of CareNational’s Senior Search Consultants, estimates that nearly 70% of her daily communication with Medical Management nurse candidates (Case ManagersUtilization Review Nurses, Quality Improvement Specialists, etc.) is done via text message. Again, this is largely due to the discreet nature that texting affords to discuss sensitive information without talking on the phone.  The speed of communication also makes it an attractive tool. “Candidates don’t even have to leave their desks to discuss information critical to their job search,” Kennedy states. “Even job interview requests and interview times are confirmed quickly by text.”

As a leader in digital recruiting, CareNational has employed a text alert system over the past few years that allows recruiters to quickly alert a candidate when a position opens that is both in their field of expertise and in their geographic area. Beyond the mobile applications, our recruiters are also equipped with a desktop texting tool that allows them to initiate and respond to texts without their mobile devices. Another exciting feature of the technology is that it allows our team to use a single number for text, fax, and phone connections, either at their desk or via their cell phones, so they are always on hand to help find your next great Medical Management career opportunity.

Finally, there is another emerging technological trend in the job hiring process. Video interviewing with applications such as Sparkhire.com and HireVue.com are also making it easier for employers to perform basic screening of candidates and even speeds up the initial interviewing time frame. According to an article on thebalance.com, almost every tech company uses video for “all of the interview process,” a trend that is likely to trickle down to other industries over time.

Healthcare employers relying on pre-digital methods will soon find their ability to attract sufficient numbers of qualified and technology-centric candidates obsolete. Additionally, job seekers who do not embrace the 21st century digital speed of life, will find themselves at a disadvantage when it comes to quickly applying, or communicating with recruiters and potential employers. Although nothing can replace the value of face-to-face meetings and telephone conversations for the ability to build rapport and get a sense of the “whole person”, these technological trends are not changing anytime soon. Our world will only be finding new and interesting ways to leverage technology to mobilize and accelerate every possible facet of daily life.

What do you think? Does this match your experience as a Hiring Manager or as a Job Seeker? What other technological transformations are you seeing in the world of healthcare hiring? Sound off below – we love the feedback!

Sources Cited:

Author unknown. Accessed: (2017, April, 11) 77% of Job Seekers Use Mobile Search Apps.
Retrieved from: https://about.beyond.com/infographics/mobile-job-search-apps

Doyle, Alison. (2016, March, 15) What is a video job interview.
Retrieved from: https://www.thebalance.com/what-is-a-video-job-interview-2061628