“I’m calling because I wanted to let you know I’m really not interested in another position, and actually would appreciate it if you wouldn’t call me, and actually would put my number on a do-not-call list, or whatever. I figured after the first non-response to your voicemail, you would probably understand that. After the second time I didn’t call you back, I thought for sure you would understand that. But apparently after you tried calling me three times, I need to contact you to make that clear. Thank You”
This was the voicemail that started my day, and it inspired this article to give some perspective on handling Medical Management recruiters, such as the team here at CareNational. First, to the Nurse Care Manager who left the message (who will remain anonymous) I apologize if our repeat attempts to reach you were perceived as disruptive or excessive. That is never our intent and we are saddened that your limited contact with us, in the form of three voicemails, formed such a negative impression. Of course we will respect your wishes, and you will never again be contacted by our team.
For everyone else, what should you do if you keep getting calls from a recruiter that specializes in your field of Managed Care? Before I answer that, let us pause for a moment and reflect on the question itself – what a wonderful “problem” to have! No matter what industry you work in, if recruiters (aka Head-Hunters) are trying to get in contact with it means that you are exceptionally qualified at your work in a high-demand field. In other words, there are career opportunities available to you, should you desire. It could be because of a sudden sea change in your specialty, such as the 2016 explosion in job opportunities for medical coders (such as CPC, CCS, RHIT, RHIA, etc) due to the US finally switching from ICD-9 to ICD-10. Or it could be that more gradual changes in healthcare, such as the evolution of models of care from HMOs to PPOs, to the changes implemented by the Affordable Care Act itself. Those gradual (yet still tectonic) shifts have created a high demand for clinical and non-clinical professionals in Case Management, Utilization Management, and Quality Management for many years.
So back to the question, what should you do if you keep getting calls from recruiters? Answer: Take The Call. Now I admit that, as recruiters, we probably have a bias on the issue, but I will attempt to explain why it would be objectively beneficial to you (not us) to have a conversation with a recruiter. We actually like hearing that people are happy in their current jobs (we are jobs people!) but you can still benefit from a quick conversation. The worst time to go grocery shopping is when you are hungry, because you don’t make rational choices. Likewise, the worst time to go job shopping is while you are unemployed, because you settle for less than you are worth. So with a brief conversation while employed, you can gain information to help whenever you consider your next transition. Even if you are the happiest RN in the Quality Improvement department, heck even if you own and operate your own Third Party Administrator (TPA) company for HEDIS audits, why would you NOT want to know what is happening around you? Is there a Health Plan merger on the horizon? Is there a company hiring people just like you at twice the salary, or with free health insurance, or work-from-home opportunities? Is there a new kind of Managed Care Organization with a specialized mission (such as serving the under-served) that you feel passionate about? Honestly ask yourself, have you ever felt you benefited from deliberately avoiding new information?
A conversation is all that you are committing to when you pick up the phone to call us back. It is not a mandatory job change against your wishes, there will be no forced relocation, and you will not hurt our feelings if now is not the right time for you to make a change. However, you will come away from the conversation with a better sense of some of the movement occurring in your niche of Medical Management, as well as an independent source giving you an idea of your fair market value – meaning what salary and benefits you could expect outside of your current employer. Maybe that is helpful information next time you negotiate your salary, or perhaps the opportunity we talk about that day may not even compete with your current situation. Suddenly you are happier at your same job. Nothing changed but your perspective, all because you took a few moments to chat with a recruiter specializing in Health Care Services roles.
In closing I know we all lead very busy lives, and as a clinical or non-clinical professional working in Medical Management, there are multiple competing demands on your time. Returning a voicemail from a recruiter might seem impossible to work into your schedule. That is why the team at CareNational does everything we can to work around your schedule to connect. No time to call, that is OK, our telephone numbers can also send and receive text messages, if you prefer. You can even fax us a resume or message at the same number! We are happy to arrange a call when it is convenient for you, after work, early mornings, or on weekends. We might leave more than one voicemail or send an email to try and reach you, but we are just doing our best to make sure we get important information in front of you. Finally, Managed Care is such a small niche within the healthcare industry, that even if you are no longer interested in hearing about new opportunities, chances are you know someone who might be. If your recommendation helps your friend and/or coworker get a new job, we thank you with a generous referral bonus up to $1000!
You don’t have to take the job, but please take the call – it will be worth your time.